Refund & return policy
Seven days or 400 miles. Written plainly — last updated 12 July 2026.
1. Your right to return a vehicle
You may return any vehicle purchased from Park Avenue Motors within 7 calendar days of delivery or collection, or 400 miles driven, whichever occurs first. This is a voluntary policy offered in addition to your legal rights; Ohio law does not require a cooling-off period on vehicle sales.
2. Conditions
- The vehicle is in the same condition as delivered, allowing for normal use — no new damage, no smoke or pet odour, no modifications.
- Mileage at return does not exceed the delivery mileage by more than 400 miles.
- The title has not been transferred out of Park Avenue Motors's name into a third party's name.
- All keys, manuals, accessories and original documents are returned.
- Any lien or finance agreement can be unwound by the lender (we will speak to them with you).
3. How to start a return
- Email support@carshop.claybroussard.com or call +1 917-559-8087 within the return window and tell us the reason.
- We confirm your return in writing within one business day and agree a drop-off or collection date.
- We inspect the vehicle (usually within 24 hours of receipt) and record the mileage and condition with you present or by video.
- We process the refund.
4. Refund amounts and timing
| Item | Refunded? | Notes |
|---|---|---|
| Vehicle purchase price | Yes, in full | Subject to the conditions above |
| Holding deposit | Yes, in full | Refundable at any time before delivery |
| Ohio sales tax, title, registration | Yes, where recoverable | Refunded once the state releases them; may take 30–45 days |
| $250 documentation fee | Yes | Refunded on returns made within the window |
| Delivery / transport charge | No, unless the vehicle was misdescribed or faulty | Return transport is at the buyer's cost in a change-of-mind return |
| Extended warranty or add-on products | Yes, in full | Cancelled with the administrator at no charge |
| Mileage over 400 miles | Deducted | $0.65 per additional mile |
| New damage or missing items | Deducted | At documented repair or replacement cost |
Refunds are issued to the original payment method. Bank transfers and ACH refunds are sent within 5 business days of the return inspection; card refunds are submitted within the same period and may take a further 3–10 business days to appear, depending on your issuer. Financed purchases are refunded to the lender first, and any deposit or equity balance to you.
5. Faulty vehicles
If a covered mechanical failure occurs within the included 3-month / 3,000-mile limited powertrain warranty, contact us before authorising any repair. We will repair the vehicle at our cost, arrange repair at an ASE-certified facility near you, or — if the fault cannot be reasonably remedied — accept the vehicle back for a full refund including delivery charges.
6. Cancellations before delivery
You may cancel at any point before delivery or collection for a full refund of everything paid, including deposits, with no administration charge. Tell us by email or phone and we confirm the cancellation in writing.
7. Parts, accessories and service work
Unfitted parts and accessories may be returned within 30 days in resaleable condition for a full refund. Fitted parts are covered by the manufacturer's warranty and our 12-month labour guarantee. Completed service work is not refundable, but any workmanship defect is rectified free of charge.
8. Complaints and escalation
If you are unhappy with how a return has been handled, ask for the owner, Michael Johnson. We acknowledge complaints within one business day and aim to resolve them within five. Write to Park Avenue Motors, 753 Park Avenue, Columbus, Ohio 43223, USA, or email support@carshop.claybroussard.com. Nothing in this policy limits your rights under Ohio consumer law.