Frequently asked questions
Fourteen questions our customers actually ask, answered in plain English. If yours isn't here, call us — we like the phone.
Where are you located and can I visit without an appointment?
Our showroom and service bay are at 753 Park Avenue, Columbus, Ohio 43223. Walk-ins are welcome Monday to Friday from 9:00 AM to 7:00 PM and Saturday from 10:00 AM to 5:00 PM Eastern Time. We are closed on Sundays. Booking a slot is optional but means the car is washed, warmed up and waiting for you.
Are the prices on the website the final price?
The advertised price is the vehicle price. On top of it you pay Ohio sales tax, title transfer and registration, plus a $250 documentation fee that is disclosed on every quote. We do not add reconditioning charges, market-adjustment fees or mandatory accessory packages.
Do you accept trade-ins?
Yes. Send us photos, the VIN and the mileage and we will give you a written offer valid for seven days. If you buy from us, the trade value is applied directly to your purchase and, in Ohio, reduces the sales tax you owe.
What warranty comes with the car?
Every vehicle includes a 3-month or 3,000-mile limited powertrain warranty (engine, transmission, drive axles) at no extra cost. Extended service contracts of 12, 24, 36 or 48 months are available through our administrator and can be added to financing.
Can I return the car if I change my mind?
Yes. You may return a vehicle within 7 calendar days or 400 miles of delivery, whichever comes first, provided it is undamaged and the title has not been transferred out of your name. See our Refund & Return Policy for full details.
How does financing work and does applying hurt my credit?
The pre-qualification form on our financing page uses a soft credit inquiry, which does not affect your score. Only when you accept an offer and we submit a formal application does the lender run a hard inquiry. We work with eleven banks and credit unions.
Do you ship out of state?
We deliver to all 48 contiguous states through licensed, insured auto transport partners. Open transport typically costs $0.55–$0.95 per mile and takes 3–10 business days. Enclosed transport is available on request.
What payment methods do you accept?
Cash, cashier's check, ACH or wire transfer, and debit or credit cards for deposits up to $5,000. Full card payment is possible on request with a processing surcharge disclosed in advance. We never ask for gift cards, cryptocurrency or payment to a personal account.
Can I have the car inspected by my own mechanic?
Absolutely, and we encourage it. You may take any vehicle to an independent shop within 15 miles of the dealership during business hours, or we will arrange the appointment for you.
Is a deposit refundable?
A holding deposit of $500 takes the car off the market for 72 hours and is fully refundable if you decide not to proceed, or applied to your purchase if you do.
Do you sell to buyers with limited or damaged credit?
Yes. Roughly one in four of our customers finances through a rebuilt-credit or first-time-buyer program. Approval depends on income, residence stability and down payment as much as on the score itself.
Are your cars accident-free?
Most are, and the history report on each listing shows exactly what is recorded. Where a car has a minor reported incident we say so in the listing, show the repair documentation and price the car accordingly.
How do I get my Ohio title and plates?
Our title clerk files the paperwork with the Franklin County Clerk of Courts. Ohio buyers receive a 45-day temporary tag at delivery and the permanent title by mail, normally within 10 to 20 business days. Out-of-state buyers receive a notarised title and bill of sale for their own DMV.
How do I make a complaint?
Email support@carshop.claybroussard.com or call +1 917-559-8087 and ask for the owner, Michael Johnson. We acknowledge every complaint within one business day and aim to resolve it within five.
Still not sure?
Call +1 917-559-8087, email support@carshop.claybroussard.com or drop into the showroom at 753 Park Avenue, Columbus, Ohio 43223, USA. A real member of the team answers — usually within a couple of rings.
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